RETURN & REFUND POLICY
If you are not completely satisfied with your first time use of any product purchased from Gutsii, call or email us within 30 days from your initial purchase date to arrange for an exchange or refund (Excluding shipping charges) for returned product.
You must call or email Gutsii before returning any product for a Product Return Authorisation Number.
To expedite the return, the original invoice and/or a copy of your order confirmation email should be included with the returned products sent to us (this includes all empty packaging for products you wish to receive a refund for).
After receiving the returned goods, Gutsii will process an exchange or refund. Please allow 7 days for the exchange or refund to be processed.
SHIPPING IS FREE within Australia and New Zealand. More regions to come!
We use Australia Post within Australia and all items are tracked through their eParcel system.
All items are lodged same day or next day from order.